Return & Refund Policy
Effective Date: April 15, 2026
Website: www.pranara.me
Contact: support@pranara.me
Return & Refund Policy
This Return & Refund Policy explains your rights and our policies regarding purchases of digital products from Pranara.
Pranara sells digital products only, including downloadable content relating to yoga, meditation, mindfulness, wellness, and personal development. No physical goods are supplied unless expressly stated.
This Policy is governed by the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.
1. Digital Products
Products available through the Website may include:
- downloadable PDF guides;
- journals and planners;
- printable resources;
- meditation materials;
- yoga resources;
- affirmation cards;
- digital workbooks;
- audio content;
- video content;
- templates;
- educational materials; and
- other downloadable digital products.
All products are supplied electronically.
2. Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day right to cancel distance contracts.
However, this right does not apply once the supply of digital content not supplied on a tangible medium has begun, provided that:
- you have expressly requested immediate access to the digital content;
- you have acknowledged that you will lose your statutory right to cancel once the download or access begins; and
- we have provided confirmation of your purchase on a durable medium (such as email).
During checkout, you will be asked to provide your express consent to immediate delivery and acknowledge that your cancellation rights will end once the digital content becomes available.
3. Refunds
Because our products are delivered immediately after purchase, refunds are generally not available once access has been provided.
However, we may issue a refund where:
- you were charged more than once for the same purchase;
- we are unable to deliver the purchased product;
- the digital product is defective, corrupted, or cannot be accessed, and we cannot resolve the issue within a reasonable time;
- the product does not match its description;
- a refund is required under applicable UK consumer law.
Each request is assessed individually.
4. Faulty Digital Content
Under the Consumer Rights Act 2015, digital content supplied to consumers must:
- be of satisfactory quality;
- be fit for its intended purpose;
- match its description.
If digital content does not meet these legal standards, you may be entitled to a repair, replacement, or, where this is not possible or has not been carried out within a reasonable time, a price reduction or refund in accordance with your statutory rights.
5. Technical Problems
If you experience difficulties downloading or accessing your purchase, please contact us before requesting a refund.
We will make reasonable efforts to resolve technical issues by:
- providing a replacement download;
- supplying a corrected file;
- assisting with compatibility issues where possible.
6. How to Request a Refund
To request a refund, please contact:
Email: support@pranara.me
Please include:
- your full name;
- the email address used for the purchase;
- your order number (if available);
- the date of purchase;
- the name of the purchased product; and
- a description of the issue, together with any supporting screenshots or documentation.
7. Refund Processing
We aim to review refund requests within 5 to 10 business days.
If a refund is approved:
- it will be issued using the original payment method where possible;
- your bank or card issuer may require additional time to process the payment.
8. Chargebacks
If you believe there has been an error with your purchase, we encourage you to contact us before initiating a chargeback with your payment provider.
Nothing in this Policy limits your right to raise a legitimate payment dispute through your card issuer or any rights available under applicable law.
9. Your Statutory Rights
Nothing in this Return & Refund Policy excludes, restricts, or limits any rights or remedies that you may have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable law.
10. Changes to This Policy
We may amend this Return & Refund Policy from time to time. Any updates will be published on this Website with a revised effective date.
11. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Pranara
Website: www.pranara.me
Email: support@pranara.me
REELCHA LIMITED
Company number 17027169
5 Brayford Square, London, England, E1 0SG